December 2020
Condominium management exists as a solution to volunteer condo boards lacking time and expertise to manage their home. Having an experienced individual at the helm managing operations addresses what would otherwise be a nearly impossible task.
It should not be forgotten that elected condo boards retain ultimate responsibility for ensuring best interests of the community are upheld. They remain accountable for major decisions.
The best of condo boards know when and how to delegate, and when to handle things on their own. They ensure management does not overstep their authority. Most importantly, they don’t task major decisions to management.
Hiring a qualified and capable condominium manager can be the most important task for a condo board.
The condo board is the primary decision maker for each community. A good board knows how to get information it requires to have productive discussions. They evaluate information available to them and make informed decisions. During this process they make use of their professionals which includes condominium manager, lawyer, accountant, contractors and others as needs arise. Reliance on these professionals aids in better decision making while protecting the board against liability and accusations of self-interest.
Hiring a qualified and capable condominium manager can be the most important task for a condo board. Succeeding at this task solves most operational problems and allows the board to focus on other matters.
Once a decision is made by the board, delegating implementation to the condominium manager is often the best approach. They can manage daily activities, de-escalate conflicts and provide sound advice. They understand financial management and have a diverse network of professionals to call upon as the need arises.
Some condo boards, and directors, have little to no involvement in decision making. They prefer to rely on management for everything including legal and financial decisions. The failure of these boards to live up to fiduciary obligations can unknowingly place the community in difficult situations that are easily avoided.
Condo boards should be vetting and hiring management and consultants they can trust. Then they can be comfortable relying on their judgment and expertise prior to making ultimate decisions.
Being a leader in the community does not mean having to do it alone.
