Problem Solving Strategies for Condominium Managers

April 2020

The condominium manager is more than an employee paid to do a job.  For residents they can be a trusted friend and part of the family.  Directors rely on their expertise and professionalism.

Condominium managers have a difficult job.  They are paid to do what those they report to – volunteer condo boards – will not or cannot do.

It is easy for condominium managers to be dismissive of people who are rude, unreasonable or difficult to deal with.  Under pressure they may make poor decisions or act inappropriately.  Fortunately, most condominium managers act professionally and understand their role.

Liron Daniels of Nadlan-Harris Property Management identifies effective common-sense practices good condominium managers adhere to.

Avoid last minute requests.  Volunteer condo boards may meet only once every month or two.  Matters they deal with have been planned weeks or months in advance.  Avoid unnecessarily adding to their workload.

Utilize condo community resources.  Some of the best information available to condominium managers is available through Toronto Condo News.  When advising or explaining something to directors or residents it can be helpful to provide a third-party source.

  • Toronto Condo News is a FREE monthly magazine covering condo living and condo management. If you are not yet subscribed to receive Toronto Condo News each month click here to subscribe.
  • Condo Archives is a comprehensive condo-focused library you can search for answers to your questions about condo living and condo management.
  • Condo Resource Guide is where to turn for vendors and service providers for condominium managers, condominium directors and condominium residents. Condo Resource Guide is Toronto’s #1 source for the condo professionals you need.

All resources are available free of charge at

Avoid surprises.  If there is a dispute or disagreement between residents, or between management and residents, keep the condo board informed in case matters escalate.

Ask for help.  No person has all the answers.  Avoid making recommendations if you lack the experience, knowledge or expertise.  Ask the board to approve obtaining advice from a consultant or someone with the required expertise.

Think community.  Management is expected to represent and advise the community.  Always strive to provide actionable advice to residents and board members.  Avoid being indecisive, unhelpful or perceived as protecting yourself over the community.

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