When living in a high-rise condo, there is always a “go to” person when work needs to be done. That person is the condominium manager or superintendent.
A condominium manager is the person charged with operating the condo corporation property for a fee. This role exists because condo owners, including condo corporation directors, are unable to personally do the necessary work or are not interested in doing so. Where a condominium manager role exists in a condo corporation, the superintendent would generally report to that individual.
The superintendent is the individual who supervises maintenance-related work for the condo corporation. They will troubleshoot system problems and perform or oversee repairs. As a general rule, condo corporations with more than 100 suites tend to have a full-time superintendent. This individual should have a basic knowledge of heating, ventilation and air conditioning systems. A general knowledge of electrical and plumbing, carpentry, general repair and maintenance rounds out their expertise.
When a specific situation requires more expertise than the superintendent possesses an engineer or contractor – perhaps plumber or electrician – may be brought in.
At least one individual is typically available 24 hours a day to respond to emergency situations.
Condo resident service requests generally go through the condominium manager or management office. Where no such role or office exists, a superintendent may be the primary contact. Emergency requests may go through a concierge, superintendent or other emergency contact provided by the condo corporation.
Increasingly, non-emergency service requests must be submitted electronically through condo management software. This approach ensures a written record of requests that can be transmitted to the appropriate individual. This system also retains a record of service requests that can be reviewed by management or the board to more effectively identify problem areas and deliver long-term solutions.
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