September 2019
Despite the ease and convenience of condo living, there are times when resident frustration and tension may boil over. Inappropriate things may be said or regretful actions taken that can result in prolonged, unproductive and unnecessary conflict.
Condo boards and management have an obligation to represent the interests of their community. Having your voice heard and remaining influential on matters important to you is best achieved by maintaining good relations with the board and management.
Certain actions are likely to cause unnecessary tension.
Staff Abuse
It is unacceptable to abuse building employees or contractors providing services for the corporation. This includes physical abuse, being disrespectful and verbal abuse. Making demands of staff, rather than working through management, and seeking special favours is also inappropriate.
Residents known for abuse of employees or residents may quickly find their concerns taken less seriously and moved lower down a list of priorities.
Rule Exemptions; particularly with little notice
Rules exist for good reason. When relaxed for certain individuals or under certain circumstances, this lack of consistency makes it more difficult for rules to be respected by residents and enforced by management. Renovation projects can be particularly problematic. Many require board approval and should be submitted well in advance. Some boards meet no more than once every month or two. A delayed renovation project because fast-track approval is not provided is not a board concern. Most projects are planned months in advance thus leaving sufficient time for receiving necessary approvals. Residents that delay in submitting requests to the board with sufficient notice may find their renovation projects delayed.
Threat of Legal Action
Some choose the threat of legal action over minor matters as a bullying tactic. These same people may consider any board or management action to be a direct confrontation to their way of living. They may not want people entering their suite to undertake routine maintenance, repairs or equipment testing. Community living gives management certain rights of entry to suites so long as reasonable notice is provided.
Threats of legal action are counterproductive. A good board and management team may require that individuals threatening legal action limit contact to written communications so as to avoid false accusations.
Condo living requires that residents and condo boards view themselves as part of the same team. Each deserves respect from the other. Being a constant complainer or annoyance is not a constructive approach to good relations.
