Access to the Superintendent – Letter to the Editor

March 2024

Where I can get information on what if any legislation there is for signage on the building superintendent’s door in our condo?  Our new superintendent doesn’t want residents to attend their unit to request service.  The Board has removed the sign and hours of work off the superintendent’s unit door.

Is there any legislation governing the superintendent, their working hours and signage relating to this?  The CAO doesn’t know of any legislation.  I am wondering if it is under the Building Code or the Fire Code of Ontario.

Any assistance would be appreciated.

D. B.

Response from Toronto Condo News

We are unaware of legislation pertaining to signage on a building superintendent’s door.

The situation you describe is not uncommon.  Your description suggests that your board is choosing to at least partially combine the roles of management and superintendent.

The superintendent is an employee of the condominium corporation.  The individual in this role reports to the condominium manager, if there is one in the building, or the condo board.  Their role is to maintain common areas of the building.  Interactions or dealings with building residents and owners is at the direction of management.

Accommodation may be provided to the superintendent, and they may serve as the main contact in the event of an emergency.  It is not appropriate for residents to knock on the door of their home.  If the superintendent does have an office, this may not be accessible to building residents.

The management office, if there is one, is where residents go if they require assistance or information.  Some communities may only provide a telephone number to an off-site office.  Self-managed communities may not have an office or contact number.

I hope this provides some clarity as to the role and obligations of the superintendent in a condominium building.  Please refer to the following articles in the Condo Archives for more information:


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