September 2024
People in general seem more bitter and cruel, more vicious in their complaints which can be broadcast quickly and widespread. For this we can thank the internet and the anonymity of social media.
Condominium communities are not immune.
Some unit owners felt their board was not doing a good job of managing their community. A few decided to create a Google or Facebook group, and send comments to nearly 500 residents in the building. These communications included statements stating that board members should not “harass, threaten or attempt any means to control” residents. Also, that the board was “no longer functioning to benefit the owners but to…squeeze extra income from us.” Another communication advised that the condo had “reached a serious moment of crisis which, if not addressed immediately, will have grave consequences” for all owners. One e-mail identified actions board members should not take that include accepting gifts from owners, residents, contractors or suppliers, or spending corporation funds for their own benefit.
The board was not directly accused of improper actions or behaviour but the tone suggested they were guilty. Other e-mails asked why the board was ignoring the condo’s bylaws and whether there was enough misconduct to warrant “removal for cause.”
Making accusations that are libelous, made with vicious intent and reckless disregard for the truth can lead to a board taking legal action claiming defamation They could also be considered rhetorical hyperbole that can’t be proven true of false. Owners feel one way. The board thinks differently.
This scenario plays out in various forms when there is poor communication. The board chooses not to communicate effectively or at all with owners. They don’t make use of newsletters or electronic notices that satisfy owners’ need for information about their home. They choose not to have meetings where concerns can be discussed or explained.
Better and truthful communication keep owners informed of what occurs in their community and board decisions. It helps reduce the impact of a few owners who have invalid complaints. And it reduces the likelihood of expensive litigation or submissions to the Condominium Authority Tribunal.
